This Privacy Policy describes how snuzia.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@snuzia.com or by mail using the details provided below:

SNUZIA S.L, Carrer de sant miquel 43, 08003, Barcelona

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Below is a detailed list of the types of Personal Information we collect and why we collect it:

Device Information

• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Shopify and analytics providers like Google Analytics.
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We also use this information to communicate with you, screen orders for fraud, and send product information based on your preferences.
• Source of collection: Collected directly from you when you place an order.
• Disclosure for a business purpose: Shared with our processor Shopify and other third-party vendors such as payment gateways and shipping providers.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

• Purpose of collection: To provide you with customer support and address any inquiries or issues.
• Source of collection: Collected directly from you during support interactions.
• Disclosure for a business purpose: May be shared with our customer support vendors, if applicable.
• Personal Information collected: Details of your communication with customer service and other relevant information required to resolve issues.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from individuals under 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@snuzia.com to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
• We use cookies and other technologies to gather information about your browsing activity across different websites in order to show you targeted advertisements.

Opting out of Targeted Advertising:

You can opt out of targeted advertising by:

• Facebook: Facebook Ad Preferences
• Google: Google Ad Settings
• Bing: Bing Ad Settings

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention of Personal Information

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, see the ‘Your Rights’ section below.

Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Shopify uses limited automated decision-making to prevent fraud. This includes:

• Temporary blacklist of IP addresses associated with repeated failed transactions.
• Temporary blacklist of credit cards associated with blacklisted IP addresses.

Reporting and Analytics

We collect data for reporting and analytics purposes to better understand how our customers use the Site. This information is essential for improving our services and optimizing user experiences.

Information collected for analytics:

• Pages you visit on our Site
• The actions you take (e.g., adding items to the cart, completing a purchase)
• Your browsing history, including links clicked and search terms used
• Time spent on various pages

We use this information internally to:

• Analyze traffic and user behavior to improve the Site
• Test and improve our product offerings and services
• Track conversions (such as whether you complete a purchase)

This information may be shared with our analytics providers, including Google Analytics and Shopify.

Your Rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us through the information provided above.

If you are a California resident, you have similar rights under the California Consumer Privacy Act (CCPA). You may request access to your personal data, ask for it to be erased, or opt-out of the sale of your personal data.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser, as there is currently no industry standard for responding to such signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We encourage you to review this policy periodically.

Complaints

If you have any concerns about how we handle your data, please contact us at info@snuzia.com. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

Last updated: 10/09/2024